Contractual framework for using the Saltari platform.
These terms, together with your order form, privacy policy, and security addendums, govern the relationship between your organisation and B.J Ewins & N.A Vanhaaster, trading as Saltari Club Management (ABN 58 485 936 792) ("Saltari", "we", "us").
1. Acceptance of Terms
By accessing the Saltari platform, the customer agrees to these Terms of Service and any referenced policies. If signing on behalf of an organisation, you represent the authority to bind that entity.
2. Services
Saltari provides hosted class management software including scheduling, billing, reporting, messaging, and integrations. Service descriptions, onboarding deliverables, and support SLAs are detailed in your order form or statement of work.
3. Customer Responsibilities
Customers must maintain accurate account information, secure user access, and comply with applicable laws. You are responsible for member communications, consents, and data accuracy imported into the platform.
4. Fees & Billing
Subscription fees are as shown on our pricing page or in your order form, and include GST. We issue a tax invoice for each subscription payment. If a payment fails we will tell you and retry it, and an account left unpaid may be suspended until it is brought up to date. We will give you at least 30 days notice of any increase to our fees, and you may cancel without penalty before it takes effect.
5. Payments Your Club Collects
When your club takes card payments through Saltari, they are processed by Stripe on your club's behalf, and your club is the merchant for those payments. For each payment, a platform fee of 0.8% of the payment (or the rate in your order form), capped at $1.50 per payment and GST inclusive, and card processing at Stripe's standard published rates are deducted before the funds reach your Stripe account. The current rates are shown in Settings. Card surcharges are not permitted from 1 October 2026, so your club must not add a surcharge to card payments, or any other fee that applies only to people paying by card. Any fee your club charges members must be included in the price you show them.
6. Data Ownership & Licence
Customers retain ownership of their data. Saltari processes data solely to deliver the services and provides export tools. We maintain de-identified analytics to improve the platform.
7. Availability & Support
We aim to keep the service available at all times and communicate planned maintenance in advance. Support is provided by email at support@saltari.au. Critical incidents affecting the service are prioritised ahead of general requests.
8. Security & Privacy
Saltari implements comprehensive security controls described in our security program and privacy policy. Customers must promptly notify us of suspected breaches and cooperate in any investigation.
9. Term & Termination
Monthly and annual plans renew automatically until cancelled. You can cancel at any time, and cancellation takes effect at the end of the period you have already paid for. Either party may terminate for material breach if uncured within 30 days of written notice. Upon termination we provide data exports and assist with transition.
10. Liability
To the maximum extent permitted by law, neither party is liable for indirect or consequential damages. Our total liability is limited to the fees paid in the twelve months preceding the claim.
11. Governing Law
These terms are governed by the laws of South Australia, Australia. Any disputes will be handled by the courts located in Adelaide, South Australia.
Order Forms & SOWs
Specific modules, onboarding packages, and integrations are governed by your executed order form or statement of work. In the event of a conflict, those documents take precedence over this summary terms page.
Modifications
Saltari may update these terms for new features or regulatory changes. We will provide at least 30 days notice before updates take effect. Continued use after the effective date indicates acceptance.
Contact
Contract questions can be directed to legal@saltari.au. We aim to respond within 2 business days.